Each question, certificate request and grievance gets an owner and a deadline, with the full trail kept for UGC and NAAC.
25 of 33 features live
What you'll see
The help assistant answers from FAQs and, if it cannot, raises a ticket. Tickets route to the right office through three levels and escalate when a level misses its time limit.
Students apply for certificates and letters online and track them. Eligibility rules, fees and up to three approval levels are set per request type, and accounts confirm the fee.
Students can file a grievance anonymously if they wish, and staff then never see who filed it. Deadlines follow severity, a missed one raises an alert, and an appeal stage can reopen a case.
Try it yourself
This is the tour your sandbox opens with. Each step says which login to use; in the sandbox it also says exactly where to click. No call needed.
Try Helpdesk & Grievance yourself 10 days, fictional data, your institution email.
33 features in 5 groups, 25 live in production today.
Items without a tag are live: in production use today. Ready means built and switched on per institution when needed.
Yes. A public help form takes queries from visitors, and status and rating links arrive by email with no login needed.
The student is asked to follow up after 48 hours and can reopen a ticket closed unresolved. Alerts go out on every reply, status change or missed deadline.
The UGC 2023 / NAAC grievance register, in CSV and PDF, is available to switch on. The case trail itself, with committees, handlers, deadlines and appeals, is live.
Tickets, routing, certificate and letter requests and grievance redressal are live. The advanced service desk, with separate desks, an agent inbox, working-hour response targets, knowledge base suggestions and AI reply drafts, is available to switch on, as is the grievance register.
Once the helpdesk route is exhausted. Categories include harassment, ragging and discrimination, and internal committee notes stay hidden from the complainant.
The mentoring register an auditor asks for is a by-product of daily work, and mentors are told what needs them today.
54 of 54 liveSee featuresA struggling student is noticed the same day by their own mentor, from a five-second daily check-in.
9 of 15 liveSee featuresCalls and chat run inside the institute's own system with no phone numbers shared, and Teams meetings are set up from it.
21 of 23 liveSee featuresParents see how their child is doing in their own language, and everyone gets the portal on their phone.
12 of 14 liveSee featuresBook a guided demo on a sample institution with fictional data. You pick the time yourself from our email.
